Privacy Policy

Please read the following privacy & cookie policy to understand how we use the personal data that you provide or that we collect about you.

  1. Our Company

Tile and Wood Flooring is registered and based at 12 – 13 Blenheim Rd, High Wycombe, Buckinghamshire, HP12 3RS. Our Privacy & Cookie Policy has been updated with effect from 14th May to comply with General Data Protection Regulation (GDPR) that will come into force on 25th May 2018. For purposes of data protection, Tile and Wood Flooring is the Data Controller.

  1. The personal information we collect and store
  • Information that you provide if you contact us via our website: name, email, telephone number, your company and information you provide in comments
  • Information you provide if you contact us direct by telephone or email to enquire about our services
  • Information you provide if we contact you to offer our services
  • We may also collect information from online sources such as Linkedin and online press articles
  • Data on your visits to our website that is collected using Cookies and Google Analytics. This includes technical data such as browser type, country and operating system. We also collect information on website pages that you have visited, time spent on pages, download errors and methods used to browse away from a page. The data that is collected will not identify you personally.
  1. Cookies

By using our website, you agree to our use of cookies. A cookie is a small text file that is stored in your web browser and allows our website to recognise you. Cookies used on our website will also automatically collect information about your online activity on our site such as the web pages you visit and time spent on each page. Most browsers automatically accept cookies but you can modify your browser settings to decline cookies.

Cookies might be used for the following purposes:

  • to enable certain functions
  • to provide analytics
  • to store your preferences

Cookies placed by the website you are visiting are called ‘first party cookies’ whilst cookies placed by other companies are called ‘third party cookies’.  We have provided a list of cookies that are used on our website.

Functionality Cookies

Name Cookies Expiry Description
Cookie Banner euCookiesAcc 1 month This allows the site to remember your decision about using analytics cookies.
Zendesk __cfduid, __zlcmid 1 year This allows the Zendesk Live Chat to work.

Performance Cookies

Name Cookies Expiry Description
Google Analytics _ga, _gat, _gid, gwcc up to 2 years This allows the site to remember your decision about using analytics cookies.

Third Party Cookies

Name Cookies Expiry Description
Google reCAPTCHA NID 1 day This helps prevent spam from being submitted in the contact form.
Google SAPISID, 1P_JAR, APISID, SSID, CONSENT, HSID, SIDCC, OGP, SID, AID, CONSENT up to 2 years These are retargeting cookies and other marketing related cookies.

This data does not identify you personally and includes pages that you have visited, any error messages from the web pages you have visited, your operating system, browser type, service provider, country and language.

  1. How we use personal data that we collect

We use the information we collect to provide you with a service. We have a legitimate interest in maintaining our relationship with you and showing you information that is relevant to your industry and is commercially useful to you. The relationship is mutually beneficial.

We may use the personal data you provide to:

  • send you information you have requested and to deal with your enquiry
  • help us to develop our website so that it improves your experience
  • improve our communications with you about relevant services that we think may be of interest; we will only send you marketing materials by email with your consent
  1. Your Options & Rights

You have the right to:

  • request that we stop sending you marketing information
  • apply for a copy of the information that we hold about you
  • request that we correct or remove any personal data that we hold about you
  • opt out of Google Analytics by visiting
  • manage or delete permanent cookies by amended the preferences on your browser. The help section on your browser will tell you how to do this or please refer to
  1. Disclosure of your personal data
  • We will never disclose or sell your personal data to a third party for advertising purposes
  • We do not ask any third party companies to process your data on our behalf
  • We may disclose your personal data to a trusted third party business partner in order to respond to an enquiry, but we would ask your permission before doing this
  • We would only disclose your personal data to other third parties to conform to legal requirements or comply with legal process; to assist in the investigation of suspected wrongful activity; or to protect and defend our rights or intellectual property
  1. Safeguarding your personal information

We store your data on secure servers and take all reasonable precautions to keep your personal information secure. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted amongst our employees for permitted business functions.

We use firewalls to prevent unauthorised persons from gaining access to your personal information.

If you have any questions, comments or concerns about how we handle your personal information, please contact


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